Administrador de cuenta (Bogotá)

Your Mission

The Account Manager acts as the central point of contact, ensuring seamless communication between the client and our internal teams. This role is responsible for the end-to-end management of existing portfolios, from initial onboarding and performance tracking to issue resolution with a relentless focus on account optimization and relationship building.

What You’ll Do

• Act as the primary point of contact for a portfolio of existing accounts, fostering long-term partnerships through proactive communication.
• Conduct regular Business Reviews to align client goals with our service delivery and identify areas for improvement.
• Lead the end-to-end onboarding process for new clients, ensuring a seamless transition.
• Execute data-driven optimization strategies to maximize the ROI (Return on Investment) for each client account.
• Troubleshoot and resolve complex service issues, acting as a bridge between the client ...