Application Administrator, Salesforce

Job Summary

The Application Administrator is primarily responsible for the ongoing administration and technical support for UBC’s Salesforce platform, including both the Constituent Relationship Management (CRM) platform and Marketing Cloud. The Application Administrator elicits, analyzes, validates, and verifies business objectives, processes and functions for software development and/or integration to optimize the use of technology and improve organizational effectiveness, efficiencies and economies. Working in partnership with the CRM and Marketing Cloud Product Owners and development team, the role determines the strategic direction for the implementation of Salesforce both technically and as an advocate for the Salesforce platform in order to best meet the needs of the University. As a subject matter expert, the Application Administrator leads the roll out of new features and serve as a key member of the Salesforce Solution & Delivery team. In additio...