Application Support Analyst (Bogotá)

Company Description

Label Insight is part of the Brandbank division of NielsenIQ and plays a crucial part in how we digitise, enhance and distribute data to clients and the wider NielsenIQ business. To help achieve this, we work with open data ecosystems in the cloud. Our clients around the world rely on NielsenIQ’s data and insights to innovate and grow.

Role Overview

We are looking for a highly motivated and talented Application Support Analyst to add to our Label Insight team! This is primarily a technical role with elements of support, customer service to the internal Nielsen Label Insight functions, ensuring that requests are processed efficiently to resolution or escalated to the relevant expert team as well as project support that will enable the business to deliver services to a general market.

Responsibilities

• Escalation point for the Application Support team for the global offices covering faults, advice and work requests ar...