Job Description
What you'll do
You will lead Experian's Unified Communications (UC) function as we modernize global voice, video, and contact center services toward a cloud‑first, Teams‑centric model. You will guide the strategies and investment needed to achieve our goals of telephony modernization, contact center evolution, and global standardization to improve resiliency, user experience, and cost efficiency. You will own a broad, business‑critical UC estate that includes 400+ video conferencing units, 400 NICE contact center agents, 220 Teams auto attendant groups, and ~90 Global Webcast events per year, ensuring reliable run operations while executing major transformation work.
You will lead the global video conferencing device strategy and refresh planning, using lifecycle status, room usage, and site strategy to prioritize replacements and maintain service quality. This includes steering an FY27 refresh plan in consideration of the alloca...