Assoc, HR Ops

Role Responsibilities:

• Provide superior customer service, accurate and timely first contact resolution to employees, managers, and HR professionals.

• Provide support to Human Resource Operations team and business units with admin transactions, data validation, auditing, and corrections.

• Support the subject matter expert (SME) for all policies and procedures.

• Ensure data integrity through audits of the HR Information System.

• Update and analyze work process design and flow for policies and procedures.

• Provide policy interpretation recommendations.

• Create and present training presentations.

• Research and work in a team environment to resolve employee issues, by working directly with internal/external clients and vendors.

• Serve as an employee and customer advocate.

• Identify and drive process improvements, qu...