Associate, Remote Channels (Bilingual Customer Service Mortgage)

Delivers a unique customer experience utilizing effective questioning and active listening skills to anticipate and determine customer needs ensuring a high level of satisfaction in adherence to established policies and procedures. 

Educate customers on digital channel solutions and self-service applications available for their accounts. 

Receives and channels a variety of customer inquiries through our call center to provide service, support, and provide expert advice regarding our products including referring customers to other divisions. 

Ensures and promotes that all transactions and inquiries are managed within our compliance and regulatory standards. 

Promotes and provides information on the bank’s products, services, and channels. Identifies cross-selling opportunities and refers the customer to the appropriate sales team member.