Job Description
Job Description
:Advisor Technology Support (ATS) Specialist Bilingual French (6 Month Contract)
Reports To: ATS Operations Manager
What this job is about
Your main job is to help Advisors, their Assistants and Multi-Advisor Corporations with their everyday IT problems, ranging from simple to complex, mainly over the phone. You will support them by helping them get their issues resolved efficiently and calmly.
You do not need to know everything on day one. There will be training and support provided as you learn more about the job. General Knowledge of IT and experience working with troubleshooting hardware and software is expected.
Your Main Tasks
1. Helping people with IT issues
You will: