Back Office Customer Services I Zona Río
North American Production Sharing de México, S.A. de C.V.
Job Description
The functions of the Back Office Customer Service Rep. is to be a link between the customer and our Company, making sure the value of customer, providing more a great experience.
Focus is always assured while working with our sales and shipping teams to ensure time and efficiently in our delivery process to our clients.
This is not a Call Center, is a Distribution center with serviceoffices in Zona Rio in Tijuana.
Responsibilites- Answer emails, chats, Facebook msg's, written questions from customers & retailers.
- Enter customer orders (solve/get answers to ambiguities) in ERP / CRM software
- Confirm order shipping date, location, time for delivery, and other inquiries, regarding his order.
- Write proform invoices
- Communicate discrepancies with customer order (credit, MOQ, price, locations, number of products)
- Make sure orders are shipped; if not verify why and when it will ship.