Banking Customer Expert, Overnight, InglésBogota Presencial — Bn (Bogotá)

Overview

We are looking for a Bilingual Customer Expert to join our team on site in Bogotá. In this role, you’ll support customers by responding to inquiries, providing clear and friendly guidance, and delivering effective solutions across different service scenarios.

Responsibilities

• Respond to customer inquiries.
• Provide clear and friendly guidance.
• Deliver effective solutions across different service scenarios.
• Understand customer needs.
• Handle information responsibly.
• Ensure a smooth, positive experience in every interaction.

Qualifications

• A customer-focused professional who genuinely enjoys helping others.
• A solution-driven thinker who aims to resolve situations efficiently and accurately.
• A clear communicator who can explain information in a simple, friendly, and confident way.
• A proactive problem solver who stays calm and focused in different c...