Job Description
Job Description
What you will be doing:
- Acknowledges guests and visitors and greets incoming and outgoing guests by name
- Escorts the guest and identifies the safety and security features of the hotel, while ensuring that each guest
- is treated with the highest level of guest service and professionalism
- Transports luggage to guest room, hangs garment bag and places luggage on luggage stand or in appropriate area as directed by guest
- Explains the features and functions of the room to guest, ensuring that all equipment is functioning properly
- Tags and marks luggage for business, leisure, and tour guests. Records and stores luggage and deliveries efficiently and accurately
- Responds quickly to guest complaints or requests for information, reservations and confirmations in an accurate and pleasant manner, and ensures appropriate action is taken
- Assists with the security of the hotel through ...