Bilingual Contact Center Team Lead - Coaching & Ops

Urrly

🌍 100% Remote Full-time

Job Description

Urrly is hiring a Supervisor for their bilingual contact center in Valle del Cauca, Colombia. The role involves leading a team of over 15 agents, focusing on performance coaching, KPI tracking, and operational excellence.

You will be expected to manage daily activities, ensure compliance, and maintain high standards in operations. Idóneo candidates will have at least 2 years of supervisory experience in a contact center and strong bilingual abilities.

The position ensures a stable full-time schedule and offers competitive pay.

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