Bilingual CRM / Business Analyst (Spanish & English) (Bogotá)
Data Knowledge Management Pte.
Job Description
Company
We are a consulting company delivering system configuration, integration, and custom development based on client requirements. Our clients include Web3, iGaming, FinTech exchanges/trading, Insurance, High‑Tech Software, and SaaS.
Our core platforms include Intercom, Sumsub, and HubSpot, and we build integrations and extensions using ReactJS + NodeJS.
Role Summary
This remote/hybrid role combines requirement gathering, solution design, and hands‑on delivery. You will work directly with clients to understand business needs, translate them into user stories and acceptance criteria, and implement or support delivery through system configuration, API integrations, and lightweight development.
Key Responsibilities
- Client Requirement & Business Analysis
- Participate in client calls or workshops to collect, clarify, and confirm requirements
- Map processes, write user cases, and simple process diagrams
- S...