Bilingual Customer Service Representative

Job Description

We are looking for a Customer Service Representative with strong English skills to deliver a positive and efficient customer experience. In this role, you will handle customer interactions, resolve inquiries, and provide timely support while maintaining professionalism and accuracy.

Main Responsibilities

• Provide friendly and efficient customer support via phone, chat, or email
• Handle inbound and outbound communications while meeting performance goals
• Take ownership of customer issues until resolution or escalation
• Document interactions accurately and update customer information
• Identify and elevate complex or sensitive cases when needed
• Maintain confidentiality and handle sensitive information responsibly

Qualifications

• B2+ English communication skills (minimum)
• High school diploma or equivalent
• Ability to multitask and navigate m...