Bilingual Customer Service Team Lead

A global wellness company is seeking a Customer Service Team Lead in Mexico City. The role involves leading and training a team of customer service agents to enhance customer satisfaction while ensuring quality and optimizing user experiences. Candidates should have a minimum of 3 years of customer service experience, strong leadership abilities, and fluency in Spanish, English, and French. Experience with CRM systems like Zendesk is essential. This role demands excellent interpersonal communication and the ability to work under pressure.
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