Bilingual Customer Support Specialist

Full time role - Fully remote in Mexico Salary: 256,000 – 400,000 MXN - per year/Mexican pesosRequired Skills & Experience-2+ years of experience in a customer service or call center environment -Strong verbal and written communication skills in English and French -Experience handling high call/email volumes with professionalism and composure -Ability to manage escalated or sensitive customer situations -Strong active listening, problem-solving, and multitasking abilities -Comfort working with multiple computer applications (CRM tools, MS Office, internal systems) -Proven ability to work in a fast-paced, performance-driven environmentNice to Have Skills & Experience-Flexibility to work EST-aligned shifts, including evenings and rotating schedules -Willingness to work during Mexico holidays if business needs require -Strong attention to detail, time management, and prioritization skills -Demonstrated customer empathy, patience, and cultural sensitivity -Experience working in global or c...