Bilingual Front-End Collections Specialist

A leading financial institution in Bogotá seeks a ScotiaHelps Advisor to maximize collection recoveries on credit products. The role requires conducting follow-ups on accounts in arrears, advising clients on payment solutions, and managing outbound and inbound calls across multiple countries. Candidates need a year of experience in a call center, strong communication and negotiation skills, and familiarity with banking systems. The focus is on achieving optimal delinquency ratios and maintaining strong customer relationships.
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