Bilingual Receptionist (English/spanish) (Bogotá)

The Central Representative will interact with, and be the liaison for, both current and potential customer. Keeping customer satisfaction is at the core of every decision and behaviour. Must speak fluent English.

Position Duties

• Maintain compliance with all call center policies and procedures
• Manage large amounts of inbound and outbound calls in a timely manner
• Answer inbound referrals from multiple sources
• Follow communication “scripts” based on identification of customers’ needs
• Close calls by setting appointment
• Clarify information, research every issue and provide solutions
• Mastery of multiple product lines

Required Skills (What you must have)

• 0-3 years’ experience in a call center
• Have good telephone skills
• Willingness to adapt and continuously learn new information/systems
• Be detail oriented and task focused to ensure all policies and pro...