Job Description
Role Summary
We are seeking a bilingual, highly skilled and motivated Renewal Specialist to join the Sophos team. As a Renewal Specialist, you will operate the renewal process for our existing customer base, collaborating with cross‑functional teams such as sales, finance, and customer success to ensure successful renewal of customer contracts and maximize revenue opportunities. Ideally, you possess strong people skills, excellent attention to detail, and an understanding of business processes related to customer renewals.
Responsibilities
- Customer Analysis: Analyze customer contracts and product selection related to renewals to determine the best renewal path options.
- Customer Engagement: Foster and maintain positive relationships with assigned customers, addressing their inquiries, concerns, and escalations throughout the renewal process. Effectively communicate Sophos renewal offerings.
- Partner Relationship Management: Main...