Bilingual Senior Collector, TD Equipment Finance

The Toronto-Dominion Bank (Canada)

🌍 100% Remote Full time

Job Description

Description

CUSTOMER
 

  • Continually deliver exceptional customer service at every interaction and execute on plans to continuously improve customer experience
  • Manage a portfolio of medium- to high-risk delinquent loans and high-value collateralized accounts.
  • Develop and execute loss mitigation strategies on complex files.
  • Develop portfolio reports and conduct data analysis to support managerial oversight
  • Prepare documentation in support of financial solutions for clients, including review and commentary on credit facility term sheets and timely completion of client presentations
  • Proactively monitor accounts to identify issues, reduce delinquency, and minimize losses.
  • Manage insolvent accounts, including filing proof of claim and coordinating security releases to maximize recovery.
  • Lead by example while handling core responsibilities and additional assignments.
  • Collaborate with inter...