Bilingual Service Desk Support Analyst- VDI, VMware, AD

Senior EUC / Service Desk Support Analyst (VDI, VMware, Active Directory, French Support) Role Description This role requires strong expertise in End-User Computing (EUC), technical support, hardware/software troubleshooting, VDI environments, and customer-facing communication. The individual must be able to support desktops, laptops, network connectivity, VPN, Active Directory, and remote desktop tools while maintaining high end-user satisfaction. Canadian French language support is required. Must-Have Skills Strong knowledge of End-User Computing devices (Laptops, Desktops, VDI) Ability to provide technical support over the phone Excellent oral and written communication skills Hands-on experience resolving infrastructure-related customer issues Ability to support network connectivity, PCs, and VPN issues Experience with Remote Desktop Client software Ability to resolve issues or provide effective workarounds Ability to anticipate customer needs and proactively identify solutions High...