BOGOTA- Customer Service Representative Trilingue (Bogotá)

Customer Care Representative Responsibilities

• Be customer obsessed.
• Manage each call interaction with our customers' satisfaction as your number one priority.
• Identify customers' needs, clarify information, research every issue and provide solutions.
• Inform customer by explaining procedures; answering questions; providing information.
• Deliver on commitments, do what you say you will do.
• Resolve the customer issue same day, at most within 24 hours.
• Always provide correct information to the customer.
• Listen carefully to understand the true customer question.
• Show empathy and respect with each customer interaction. We talk with a smile on our face.

Requirements

• High School diploma or equivalent required. Passion for delivering a stand-out customer experience.
• Excellent verbal and written communication skills.
• Ability to ask probing questions and problem...