BPO Training Leader — Elevate Agent Performance

We are looking for a dynamic and experienced Trainer to join our growing BPO team in Lima, Peru. The ideal candidate will be responsible for delivering engaging training sessions, developing training materials, and ensuring new hires and existing agents are fully prepared to meet operational and customer service KPIs.

We are looking for a dynamic and experienced Trainer to join our growing BPO team in Lima, Peru. The ideal candidate will be responsible for delivering engaging training sessions, developing training materials, and ensuring new hires and existing agents are fully prepared to meet operational and customer service KPIs.

• Conduct New Hire Training (NHT) and ongoing training sessions for Customer Service representatives.
• Facilitate engaging classroom and virtual training environments.
• Develop, update, and improve training materials, manuals, and learning guides.
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