Business Analyst, Claims Operations

Join an experienced and dynamic claims operations team focused on improving the claims experience of our Surety Business Unit in our focus on Latin America and the U.S. You will collaborate with local and global teams to implement practical processes and digital solutions, lead measurable improvements, and directly influence how we serve claimants in various countries.

What you should do:

• Map and analyze current claims processes (roles, systems, transfers, SLAs, metrics) to identify bottlenecks and root causes.
• Translate stakeholder needs into clear, prioritized requirements and acceptance criteria.
• Create and maintain SOPs, work guides, and process documentation aligned with the regional/global operating model.
• Lead or support process improvement and automation initiatives.
• Provide operational support to country teams in LatAm and the U.S., helping to resolve issues, standardize practices, and enable consistent serv...