Job Description
Lead a bilingual contact center team with clear KPIs, real ownership, and stable hours.
Supervisor Location/Type: Colombia. On-site Pay: 4,650,000 COP/month (approx. USD $1,250). Schedule: 10:00 AM – 7:00 PM Colombia time.
Responsibilities
- Coach agents through daily performance goals.
- Track KPIs and improve conversion rates.
- Run 1:1s, PIPs, and disciplinary meetings.
- Monitor queues and staffing in real time.
- Build reports using Excel or Google Sheets.
- Handle escalations calmly and professionally.
- Enforce HIPAA and TCPA compliance standards.
Requirements
- Bilingual English/Spanish, B2+ minimum.
- 2+ years supervising contact center teams.
- Managed 15+ direct reports successfully.
- Strong KPI management experience.
- Advanced Excel or Google Sheets skills.
- Available weekends when operations require.
- Nice to have: Outbound sales...