Chubb Life HK - Head of Customer Insights

CHUBB

🌍 100% Remote Regular - Full time

Job Description

  • A strategic role leading Customer Insights team to look at end-to-end customer strategy via deep dive in customer and data insights
  • Ability to lead and conduct market research via research house, desk research or internal survey platform
  • Develop and present customer insights based on data analysis to support development of customer propositions
  • Collaborate with cross-functional teams including marketing, operations, agency, partnership, product development and finance, to understand their data needs and provide actionable insights
  • Oversee the ongoing maintenance, enhancement, and operational reliability of the data ingestion pipeline
  • Oversee the design, development, and implementation of advanced analytics and data solutions
  • Lead, inspire, and develop a team of data and analytics professionals 
  • Serve as the primary point of contact between the Global Data team and the market stakeholders for data initiatives
  • Ba...