Community Manager

Location: Nanaimo, BC, Canada

Compensation:

Job Type: Full-Time

Schedule: Monday to Friday

Job Overview:
The Community Manager is responsible for supporting the daily on-site operations of residential properties by administrative duties and providing exceptional customer service to tenants.

Key Responsibilities:

Advertise and show available units to prospective tenants, respond to all rental inquiries, process application forms, assist with verifying credit references, send required documents and applications to Head Office for approval, and close rental agreements while keeping a detailed record of all calls, emails, and walk-ins.

Maintain tenant satisfaction by promptly addressing concerns and complaints within 24 hours, providing excellent customer service, and coordinating maintenance or minor repairs. Approach all tenant interactions with respect, particularly during disputes, and e...