Confirmations Representative - Work from home (Mexico City area)
Hyatt Vacation Ownership
Job Description
What you will do?
- Promote awareness of brand image internally and externally.
- Communicate with potential owners via telephone to confirm preview package sales/tours.
- Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements.
- Overcome potential owner objections while maintaining a polite and enthusiastic demeanor. Encourage guests or callers to purchase or schedule preview package sales/tours.
- Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available.
- Answer guest questions about property facilities/services.
- Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
- Follow all company policies and procedures; maintain confidentiality of proprietar...