Customer Care Specialist

Our client, a dynamic e-commerce business, offering eco-friendly Home & Kitchen products, is looking for a proactive and empathetic Customer Care SpecialistWe are seeking a warm, customer-focused professional who excels in written communication and thrives in digital environments.The ideal candidate has experience in email and chat-based customer service and feels comfortable initiating outreach through social media and messaging platforms.A background in e-commerce or online support is a strong plus.About the company:It is a fast-growing brand developing several new green and sustainable products for eco-conscious consumers.Currently, the company sells mostly on Amazon, but it also operates on Shopify, Walmart, and Fair, offering its products in 6 countries (USA, Canada, Mexico, UK, Germany, and Japan).
Besides the strong online presence, they also sell in 260+ physical stores and recently closed large distribution partnerships for state‐wide USA retail sales.Key Responsibiliti...