Customer Insights & Experience Senior Specialist (Bogotá)

Job Function: Sales Enablement

Job Sub Function: Sales Operations & Administration

Job Category: People Leader

All Job Posting Locations: Bogotá, Distrito Capital, Colombia

Purpose

Drive strategic initiatives to enhance Field Force Productivity across LATAM by leveraging advanced analytics and Artificial Intelligence (AI). This role will design and implement data‑driven solutions to optimize resource allocation, improve sales effectiveness, and standardize best practices. The position will act as a key partner in transforming commercial operations, ensuring measurable impact on performance and efficiency.

Main Responsibilities

• Lead projects aimed at improving field force productivity through AI‑driven insights and automation.
• Develop predictive models to optimize territory planning, call frequency, and resource deployment.
• Implement dashboards and performance tracking tools to monitor KPIs and identify im...