Customer Intake Representative (High-Volume Calls)

RAM BPO ?

🌍 100% Remote Full-time

Job Description

On-Site | Medellín (El Poblado) | Full-Time

If you perform at your best in fast-paced, high-demand environments, this role is built for you.

Before You Apply

This is a high-performance role , not a typical customer service job.

Schedule

  • Monday to Friday
  • 8:00 AM – 7:45 PM
  • 1-hour lunch + two 15-minute breaks

You will be on back-to-back calls for most of your shift while entering information in real time.

This role is not compatible with ongoing studies or second jobs.

What You’ll Do

  • Handle continuous calls with U.S.-based customers
  • Gather detailed business information with high accuracy
  • Enter data in real time while actively speaking with customers
  • Maintain energy, focus, and professionalism throughout your shift
  • Follow structured processes and documentation protocols
  • Perform under pressure without c...