Customer Operations Specialist (Medellín)

Traba

🌍 100% Remote Full-time

Job Description

What You’ll Do

  • Identify opportunities for process enhancements and work with management to implement improvements that streamline invoicing and reporting processes
  • Process timesheets from customers to accurately generate invoices for our business clients
  • Create and maintain custom reports related to invoicing, timesheets, and payroll adjustments to meet the unique needs of each client
  • Collaborate closely with the business operations team to improve administrative workflows and provide a seamless experience for our clients
  • Address and resolve support issues related to invoicing and timesheet discrepancies in a timely manner
  • Ensure compliance with internal and customer systems and standard operating procedures (SOPs) related to invoicing and timesheet processing
  • Assist with the development of SOPs to streamline internal payment processes and invoicing accuracy

What We’re Looking For

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