Customer Relationship Manager (1099)

Who we are...
AvantStay delivers exceptional, unique stays for group travelers.
The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience.
We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.
What we are looking for
We're looking for an exceptional Customer Experience Manager to play a pivotal role in enhancing customer satisfaction and loyalty.
This key role will work alongside talented employees across the globe to optimize the guest experience at AvantStays *****+ listings on over 40+ OTAs.
Experience in the travel/hotel/STR industry is a must.
What you'll do
- Act as the main point of contact for guests, addressing inquiries, concerns, and feedback promptly and professionally
- Facilitate the resolution of guest issues and complaints, striving to achieve positive outcomes and maintain guest loyalty
- Liaise with STR listing sites including Airb...