Customer Service Agent (bilingual)

Our team at Victoriaville & Co is looking for a bilingual Customer Service Agent for a permanent position.

Job description

Under the responsibility of the Customer Service Supervisor, the Agent’s main responsibilities are to:

• Respond to clients' requests and questions in both official languages, English and French (most of the calls and emails received are from unilingual English-speaking clients located in English Canada);


• Take customer orders via phone or website and enter them into the system.


• Ensure adequate follow-up with the team and clients via phone or in writing


• Ensure customer satisfaction by providing courteous, respectful and efficient service.


• Follow up with the clientele and find solutions when there are feedback, complaints, or others.


• Must work 1 weekend out of 3.


• Any other related tasks.

Why work at ...