Customer Service Analyst - Based in Bogotá, Colombia

Responsible for managing and coordinating all international shipping processes, ensuring compliance with import and export regulations, and maintaining strong communication with internal and external stakeholders across different countries, provides customer service support to customers utilizing effective relationship management skills.

Key Responsibilities

• Order Management: Responsible for order management during the whole process of order life cycle - order entering to JDE, checking the order.
• Coordinate international shipments, ensuring all documentation complies with local and international regulations.
• Manage import/export documentation, such as invoices, packing lists, bills of lading, and certificates of origin.
• Complaint management.
• Monitor and follow up on shipment statuses to ensure on-time delivery.
• Identify and resolve issues related to shipping, customs, and logistics.
• Maintain updated record...