Customer Service Expert

The successful candidate must have excellent written and verbal communication skills and be able to maintain a positive and energetic mindset in all situations. They will be solely responsible for building and maintaining strong customer relations and investigating & resolving customer inquiries and complaints. This role also requires someone who is a strong problem solver.

This is a 12-month Fixed-Term contract, working hybrid, 3 days per week in our Port Melbourne office.

WHAT YOU’D BE DOING IN THIS ROLE

Deliver empathetic support on all inbound customer inquiries and provide solutions through phone, email, live chat, and social media channels with courtesy and professional service

Serves as the Tier 1 escalation point of contact for identified issues and resolves complex issues related to but not limited to order fulfillment, payment processing, checkout, and technical issues

Ensure the customer database is maintained with all...