Customer Service for Tech Account - Advanced English (Bogotá)

Senior Customer Support Specialist (Onsite - Bogotá)

We’re looking for a Customer Support Specialist to deliver excellent service, handle customer inquiries, and support issue resolution across teams.

What you’ll do

• Assist customers with account inquiries and escalations.
• Communicate clearly and solve problems proactively.
• Collaborate with Product, Engineering, and other teams.
• Use tools like Zendesk, Jira, Confluence, and Salesforce.

What we’re looking for

• English B2+ (comfortable with North American clients).
• Strong communication and customer service skills.
• Problem‑solving mindset and ability to handle pressure.
• Experience with support tools (Salesforce is a plus).

Details

100% onsite in Bogotá (North Point - Torre Krystal). Great opportunity to work with top global tech companies.

Requerimientos

• Educación mínima: Universid...