Customer Service Manager - Destination Weddings

We’ve organized 100’s of destination weddings, group getaways, family vacations, and tours. Our properties include ParadiseWeddings.com, PlayaDelCarmen.com, and Tulum.com. The team is growing rapidly, and we’re looking for goal-oriented people that love working with like-minded individuals to grow with us. Join the team!

Job Description

As a Customer Service/Guest Experience Manager at Paradise Weddings, you will play a pivotal role in ensuring an exceptional and stress-free experience for our couples and their guests during one of the most important moments of their lives.

You will be responsible for managing the team and resolving escalated issues and concerns, fostering positive client relationships, and collaborating with various teams to enhance our overall service delivery.

Team Management:

• Lead and manage a team of customer service agents, providing guidance, support, and training to ensure a high level of service exc...