Job Description
Description
:
The Customer Service Officer (CSO) position supports teams of Relationship Managers/Analysts and/or Account Managers in meeting the day to day needs of the customers of those portfolios, as well as to onboard new customers to the bank. This position is accountable to deliver legendary customer experience and support profitable business growth.
CUSTOMER
Meet or exceed CSO LEI target and be actively involved in ensuring the unit meets or exceeds its' LEI target.Facilitate customer requests leveraging various partners (CCSC, Visa, Retail Bank, etc.) ensuring a warm hand off where appropriate, and follow up process is in place.Deliver legendary service at every interaction and execute on plans to continuously improve the customer experience.Act as a first point of contact for the day to day administrative needs, questions and concerns, resolving them where possible, and communicating to the RM or AM as appr...