Customer Service Order (CSO) Technician
Tyto Athene
Job Description
**Description**
Tyto Athene is searching for a **Customer Service Order (CSO) Administrator** to provide support for the Social Security Administration (SSA) in Baltimore, MD.This administrative position provides for the management of voice services to SSA and is an integral part of the Tyto Athene service delivery team. The person awarded this position will contribute to Tyto Athene’s outstanding customer service.
**Responsibilities:**
+ Act as primary interface between SSA telephone coordinators to insure SSA telephone service requirements
+ Meet SSA telephone coordinators in their respective department locations to survey, suggest, and coordinate telephone service to permit the maximum use of TDM & VoIP voice services
+ Answer the Telephone Trouble Line; receive trouble reports, open and close trouble tickets. Dispatch technicians for repair tickets
+ Ability to work from home using home internet access. Home internet access must have a minimum o...
Tyto Athene is searching for a **Customer Service Order (CSO) Administrator** to provide support for the Social Security Administration (SSA) in Baltimore, MD.This administrative position provides for the management of voice services to SSA and is an integral part of the Tyto Athene service delivery team. The person awarded this position will contribute to Tyto Athene’s outstanding customer service.
**Responsibilities:**
+ Act as primary interface between SSA telephone coordinators to insure SSA telephone service requirements
+ Meet SSA telephone coordinators in their respective department locations to survey, suggest, and coordinate telephone service to permit the maximum use of TDM & VoIP voice services
+ Answer the Telephone Trouble Line; receive trouble reports, open and close trouble tickets. Dispatch technicians for repair tickets
+ Ability to work from home using home internet access. Home internet access must have a minimum o...