Customer Service Representative

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Customer Service Representative located in Flex Aguascalientes. This role will be in charge of communicating with customers and dealing with customer inquiries.

Responsibilities

• Appropriately utilize system applications and resources to accurately and effectively provide comprehensive, high‑quality services for all customer needs.
• Handle enquiries, resolve customer problems and complaints with care and efficiency, and ensure one‑call resolution.
• Maintain customer service standards during high‑pressure situations such as increased call volume, fewer resources or demanding customers.
• Interpret customer needs, recognize symptoms, causes and solutions.
• Identify situations in which the customer requires further explanation or training and provide an effective solution as needed.
• Demonstra...