Customer Service Representative

Customer Service RepresentativePrimary contact for customer support activities, delivering excellent service for external customers and business partners by leveraging product knowledge and the Order-to-Cash process.Requires on‐site presence Monday through Friday.ResponsibilitiesServe as prime contact for order‐related activities for Momentive customers.Build and maintain business relationships with customers through multiple communication channels.Work with associates within and across departments to achieve optimal customer satisfaction.Input new order requests and manage modifications and cancellations for both manual and electronic orders.Coordinate with warehouses to support on‐time order shipment and manage order issues.Facilitate new business approvals and maintain accurate customer address, contact information, and specific requirements.Ensure appropriate delegation of authority is documented and followed, and perform all duties in compliance with company policies and proced...