Customer Service Representative (Materials)

The main objective of the _**Material Customer Service**_ is to provide customer support to a set list of customer accounts.Has three main focus areas:- Maintenance and understanding of customer demands- Managing customer shipments- Managing communication around areas that impact demand and/or shipments**Your Responsibilities**:- Daily maintenance of demand forecasts and purchase orders into BPCS, ensuring adherence to order acceptance policies- Analyzing customer demands for errors and changes, taking ownership of the customer needs and ensuring communication internally and externally- Managing shipments by creating warehouse and plant pick tickets and follow up to ensure loads are complete when shipped including working after standard shifts for expedites and tracking and/or calls and urgent queries from customers- Working with Production, Shipping, Materials and other departments to respond to customer inquiries or issues in a timely manner- Developing inventory, production and d...