Customer Service Specialist (Pacifico, Tijuana)

Descripción y detalle de las actividades
Are you passionate about delivering exceptional customer service and looking to join a dynamic, fast-paced team?
We are seeking a Customer Service Specialists to support our customer, distributor, and sales teams.
In this role, you'll leverage your specialized knowledge of our products and services to manage orders, resolve issues, and ensure timely deliveries—all while maintaining a high standard of service.
Key Responsibilities:
- Customer Support: Act as the primary contact for customer inquiries, including billing, warranty services, product specifications, and shipping details.
- Order Management: Handle customer orders, ensuring accuracy and efficiency in processing through SAP.
- Performance Tracking: Monitor delivery performance for each customer and follow up on any discrepancies or issues.
- Collaboration: Work closely with the customer service supervisor to improve team results by reviewing and updat...