Job Description
About the Client
We are a leading moving and relocation company based in the U.S., known for providing exceptional customer service and seamless moving experiences for residential and commercial clients. We are passionate about delivering quality, professionalism, and a stress‑free moving process.
Position OverviewWe are seeking a reliable and detail‑oriented Customer Service Virtual Assistant to support our growing team. The VA will be responsible for handling customer inquiries, assisting with scheduling and follow‑ups, resolving concerns, and ensuring an excellent client experience from start to finish.
Key Responsibilities- Respond to customer inquiries via phone, email, and chat promptly and professionally
- Provide quotes, answer service‑related questions, and assist with booking moves
- Coordinate scheduling changes and update internal systems accordingly
- Conduct post‑move follow‑ups to gather feedback and address...