Customer Success Consultant

Responsibility：

1. Responsible for undertaking the operation of the international home furnishing industry SaaS business imported by the sales department (currently mainly in Southeast Asia), including daily communication and maintenance,troubleshooting,collection of needs and problems, etc., and actively coordinate internal & external resources to provide customers with high-quality services;

2. Through regular customer communication, customer visits and other operational means, increase customer stickiness, improve merchants' satisfaction, and maintain a good cooperative relationship;

3. In-depth understanding of customer status, mining customer needs, providing customers with professional and exclusive project implementation plans, guiding customers to reach in-depth cooperation, and promoting customer success;

4. Responsible for customer renewal, guide or tap customer needs for value-added services on a da...