Job Description
Our Customer Success team is looking for a Mid‑Market Customer Success Manager to join our LATAM team and be a part of our mission of accelerating growth for Shopify brands by turning more one‑time shoppers into loyal customers. As a Customer Success Manager, you’ll be responsible for managing a high volume of pooled clients and focusing on those that need your help the most. You will ensure that clients are continuously seeing the impact that we deliver from our products and services. You’ll work closely with our Onboarding, Support and Account Management teams to drive our Net Revenue Retention, by delighting our customers, demonstrating recurring impact, spotting and mitigating churn risks, securing renewals and uncovering upsell opportunities throughout the entire customer lifecycle. This is a fully remote position based in LATAM.
Responsibilities- Work through a high volume of customers to identify those that need our help the most. <...