Job Description
Customer Success Manager, Scaled Accounts
In this role, you will be responsible for:
- Own a portfolio of 300+ clients within the Scaled segment to drive growth and expansion through cross‑sells and upsells
- Scale high‑growth accounts to higher‑touch models
- Identify customer business changes (acquisitions, recent funding, mergers) to uncover expansion opportunities
- Use data to identify customer usage trends within your book of business
- Become an expert in our products/services and stay up‑to‑date with product enhancements, acting as a consultant and sharing best practices with customers
- Drive brand loyalty, customer satisfaction, and advocacy
- Work closely with Sales, Sales Experts, Solutions Consultants, Implementation, Support, Product, and Marketing to proactively collect, receive, share, and act on feedback to drive collaboration and adoption
About you
- Proven experience in custo...