Customer Success Specialist (Product) - Onboarding & Support

SimplePractice is seeking a Customer Success Specialist in Mexico City to enhance customer experiences through support and communication. You'll assist clients via phone, chat, and email while ensuring alignment with internal teams.

This full-time position requires availability for non-traditional hours, emphasizing customer needs and support effectiveness. A bachelor's degree and 1-2 years in customer service are essential, with a focus on empathy and technical proficiency.

Compensation is within the range of $241,900 — $302,400 MXN annually, with potential bonuses and overtime.