Job Description
The Role
As a Customer Success Specialist, you will help professors at leading universities in the US integrate JoVE videos into their courses to improve teaching outcomes and student success. You'll play a key role in ensuring users get the most value from their JoVE subscription.
Responsibilities
- Conduct daily outreach to Faculty (via calls, emails, and 1:1 demos) to set up JoVE integrations in courses and increase product usage.
- Increase JoVE adoption by delivering product awareness sessions across existing customer universities and research institutes.
- Grow engagement and usage by delivering presentations at (1) exhibits and conferences, (2) university seminars and workshops, and (3) onsite customer visits.
- Strengthen subscription renewal outcomes by ensuring smooth implementation support, and consistent usage of JoVE resources.
- Influence product decisions by communicating customer feedback to sales, pr...