Customer Success Team Lead (Santiago)

Infobip

🌍 100% Remote Full-time

Job Description

Job Profile Summary

Responsibilities and Expectations

  • Defines professional standards and work methodology within the chapter competence and participate in the solving complex problems or organizational issues that require highest competency level
  • Develops a regional people strategy and coach individuals to sustainably find, grow, and keep the best current and future talent
  • Through personal commitment and with functional expertise nurtures best practices to ensure chapter role excellence – constantly looks for new knowledge and practices to boost chapter performance
  • With inputs from respective Squad Lead manages Monthly/Quarterly/Yearly feedback with chapter members
  • In collaboration with Squad Lead is responsible for chapter members performance management (assigns and focuses on functional goals)
  • Drives performance improvement programs and conducts applicable disciplinary measures
  • Through yearly IPC program...